So what do yo do as a leader if, for example
... the junior collaborator that you have hired, say:
- Builds the full Team module of a client's website, with the pages of each and every one of the 15 members
- Uploads it on the site's live instance
With errors, important data and media missing or misplaced, incorrect texts...
... when all the instructions you gave was to only post the first 2 team members page, as a sample to check, review, and validate with the client before continuing on to the next ones, one at a time
First, you don't get mad
Even though, it's how and what you feel, you make sure that you don't get mad.
You think, hard, and look at how positive it is that he actually did the work.
You acknowledge his total and complete lack of good project management, process and communications skills, and you think, hard, about how to best react to have him learn something essential from this, and start following due process for everything.
You acknowlede the fact that your instructions were not precise enough, giving him room for the counter productive excess zeal and enthusiasm:
« We are to build the team module on the website, we start with the 1st two members »
... and whatever details, descriptions, instructions you gave were reduced to/heard as:
« Let's the team module on the website... »
And ultimately interpreted as:
« Let me build the team module on the website... »
Then, you put a strict process in place
- Validate the requirements
- Implement an atomic draft version for each item
- Test and validate the version with project manager/supervision
- Validate version with client
- Set publication/release date and time
- Publish/release
- Validate published/released version with client
Finally, you communicate: "Great work, now let's do it properly"
... you revert 90% of the work done, then correct the 10% with him, and strictly start following the process steps for the release...
Case in point
This blog post is actually the tool I used to channel a powerful frustration, and turn into into a solution, a written procedure, in →this document (please ask, if you wish to see) ...
... and a meeting to review all the work, express the satisfaction of the client, and gently enforce the procedure...
Voilà.